Shipping Information

Shipping Information

We provide free shipping on EVERY SINGLE LOCAL ORDER (orders within the US territory) via USPS to all retail orders within the U.S. You have the option to choose another shipping courier upon checkout at an additional cost. We will ship orders the same day it is ordered, as long as it is placed before NOON p.m. EST. This shipping time does not include holidays and weekends. Please allow 24 hours for tracking information to be updated from the courier. Please allow 5 to 7 business days for your order to arrive.

Missing an Item?

If you are missing an item from your order, please contact us at support@vapecentralgroup.com within five business days to inform of the missing item. We will make sure to send you the correct item once we are notified of the mistake and have reviewed the shipment.

Received the incorrect item/order?

If you received an incorrect item in your order, please contact us to our customer service support@vapecentralgroup.com. Please provide a photo of the incorrect item you received. Once we review the proof, we will contact you and send you the correct item. If necessary, we will provide a return label with the new package or we will e-mail you a return label.

If you received another customer's order by mistake, please contact us at support@vapecentralgroup.com. We will contact the customer and provide a return label so we can send the order to the correct customer.

International Orders

We do offer the option for international shipping to some selected countries. If you would like to make an international order, please contact us so we can set up an alternative method of payment as we cannot accept credit card to some countries. There are also restrictions on what products we may be able to send to certain countries. Please contact us at support@vapecentralgroup.com prior to making your international order - any orders made with restricted items and/or paid with credit card will be automatically voided/canceled.

We also do advise that international customers need to be aware of their country's restrictions and regulations regarding vapor and nicotine products as we do not take responsibility for items seized or confiscated by international customs agencies.

Backordered Item

If an item that you selected is backordered in our warehouse, we will ship the rest of your order then follow up with you the next day to inform you of the partial shipment. You will always have the option of a store credit or refund for the backordered item. You may also choose to be informed when the item comes back in stock. If we are not able to reach you on the phone number you provided then a store credit will automatically be issued to you.

Delayed Order

We send all orders the same day it is placed, before NOON p.m. EST, excluding weekends and holidays. If your order has not been received within 7 business days, please contact the shipping courier and open a case or ticket. If the shipping courier has informed you they have lost your package, please contact us at support@vapecentralgroup.com.

Damaged Upon Arrival

If you receive an item that has been damaged upon arrival (ex: broken bottle), please send a photo to support@vapecentralgroup.com so a Customer Service Representative may review the case and contact you with a resolution. We must have visual proof of the damage before we can offer a resolution.

Canceling/Changing Orders

We are unable to cancel or make changes to any orders once it is placed by our customers. If you would like to make a change to an order you have placed please contact us at support@vapecentralgroup.com for assistance.

Wholesale Inquiries

We provide wholesale solutions to vape shops around the U.S. with our wholesale program. Any inquiries must be sent via our Wholesale Service System, or you can contact us at support@vapecentralgroup.com. We have a dedicated team of Vape Central Group Consultants that are here to provide you with the best vaping supplies and to offer you the best insight and product knowledge out there!

Product Reviews

Any inquires about product reviews must be e-mailed to support@vapecentralgroup.com or fill a Customer Service form, and our Marketing Coordinator will contact you. Please provide you name and phone number, along with your established website, social media application and/or YouTube channel.

Vape Central Group provides same day shipping available for ALL orders completed before 3:00PM EST. All items are packaged and shipped within 24 hours of purchase excluding Saturdays, Sundays and holidays.

Vape Central Group provides Fast Shipping via USPS Priority Mail (2-3 business day delivery). Please remember that USPS tracking takes 24 hours to update; you will receive email tracking info after your purchase.

Orders placed after 3pm EST from Friday through Sunday will not be picked up by USPS until Monday. Shipping confirmations received within that time of period could mean that your package has been packed but may not have left our warehouse. Thank you for your understanding.

 

Shipping Method Delivery Time
Free Shipping 5-7 Business Days
USPS First Class 1-5 Business Days
USPS Priority Mail 2-3 Business Days
USPS Priority Mail Express 1-2 Business Days

 

The U.S. Postal Service delivers packages Monday-Saturday. This should be taken into consideration when estimating delivery dates. Tracking will be available through the USPS website.

You will be assign a tracking number with which you can track your package on https://www.usps.com/nationalpremieraccounts/trackmailing.htm. Remember that weather conditions can result in shipping delays. Most of the answers to questions that you may have about shipping can be found as soon as you plug in the tracking number into the USPS website, they will have information ready for you like When it was picked up, Transit Information, When the package goes thru sorting facilities and if it was an attempt delivery.

If by any reason you haven't received your package within 7-14 business days (Depending on your Shipping Method estimated time) please contact our Customer Service email support@vapecentralgroup.com with Name, tracking number, item name and contact information, we are here to help you and our main goal is to deliver to you the best service.